Worst service from standerbank

Jirre worst experience ever!!! Ive app**** for a overdraft on the 16th of January 2022 its been approved all paperwork was sent to them...it is the 23 February 2022 and yet no reply from them...I've tried to phone them multiple times to cancel it I've went into a branch where they had excuses for days!!! How can you be this pathetic i reget opening a account with them...