1 reviews | Active since Aug 2018
WORST SERVICE from Standard bank Trust and Estates
This is the worst service I've ever recieved!!!!This is for Standard Bank Trust and Estates. Since we logged a complaint on the 2nd of February 2022 we received feedback on the 4th of February 2022 from Thabisile Nxumalo who offered to get assistance for us she still has not gotten back to us, we asked for feedback on the 11th of February still no feedback or response till today. My father couriered the required documents to Chicco Mtshali on the 14th February 2022 we still have not received any feedback from him since we received an email from him in September 2021. May we please get assigned to another Estate officer a competent one this time, we cant be dealing with a loss then have to suffer like this to get assistance in order for us to move forward with life.
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We sincerely apologize for the inconvenience caused.
We will look into your matter and revert back to you as soon as possible.
Standard Bank Help Centre
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Thank you for posting your comments.
We sincerely apologize for the inconvenience caused.
We will look into your matter and revert back to you as soon as possible.
Standard Bank Help Centre
***
He has in his possession ooriginal documents that we require for other purposes and does not respond when we request for these bank. The are several other email addresses in the trail of emails sent to him including those of his superiors but still no response or assistance. We are approaching 2 years of trying to get assistance with this institution. They are not even giving us an option of changing estate officers. This is just the worst service ever and lack of communication!
He has in his possession ooriginal documents that we require for other purposes and does not respond when we request for these bank. The are several other email addresses in the trail of emails sent to him including those of his superiors but still no response or assistance. We are approaching 2 years of trying to get assistance with this institution. They are not even giving us an option of changing estate officers. This is just the worst service ever and lack of communication!
Thank you for bringing this to our attention, we will be requesting an urgent follow up on the matter.
We apologize that the matter was not finalized.
Please be on the look out for a call from our team.
Thank you for bringing this to our attention, we will be requesting an urgent follow up on the matter.
We apologize that the matter was not finalized.
Please be on the look out for a call from our team.