Worst Service From Standard Bank Ever!! Disgusted

Good Day<br> <br> I phoned the Standard Bank Credit Card Department on the 10/12/2015. A lady with the name of Bonique Phillips created an application for me for a Credit Card. I gave her all my details and she assured me that with in 7 days I will receive the credit card. She advised me that my address needs to change, she told me to go to a standard bank branch and then let her know once it has been done. She sent me an email straight away so that I could have her email. I went to a Standard Bank Branch on the 11/12/2015 and everything was changed. I sent her an email on the 11/12/2015 12/12/2015 14/12/2015 15/12/2015 17/12/2015 and 23/12/2015 and still no response. I phoned Standard Bank and I spoke to a lady that said she apologizes for Bonique not phoning me back but my application has been processed and a manager will contact me on that same day to verify everything. No Phone Call!Today I phoned once again and spoke to another lady at 08:09 and she advised me that the application has not been fully processed because my address has not yet been confirmed. She said someone from the sales department will phone me within an hour. it has now been 2 hours and still no phone call!