GT
Gomotsegang T

1 reviews | Active since Nov 2023

02 Nov 2023, 09:23

Worst Service from Standard Bank

I have a Business account with Standard bank. My company "Singo Pty Ltd" recently rendered a service for "Adam Rich Pty Ltd", which then paid an amount of R50 000 into my standard bank business account. The bank took their charges, the amount that was on the negative aswell. My problem now is that they have put the account on hold due to "checking if there's no money laundering going on", I have called them several times and they kept transferring me to different departments, and wasting my airtime, what bores me the most is that my employees haven't been paid and the bank "Standard Bank " is still deducting monthly fees from the amount whereas the account is on hold and under investigation. I've received the worst service ever and I'm considering changing banks after this bad Experience from them "Standard Bank"

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Replies (3)
Standard Bank
Standard Bank's reply02 Nov 2023, 09:29
Official
Good Day 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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GT
Gomotsegang T's update02 Nov 2023, 09:35
Reviewer Update
You guys are just copy and paste the same responses to everyone and you never assist
Standard Bank
Standard Bank's reply02 Nov 2023, 09:50
Official
Good Day Gomotsegang

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
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