EM
Edward M
1 reviews | Active since Jul 2011
29 Nov 2018, 18:10
Worst service from Standard Bank - Credit card declining for 7 days
For 7 days my credit card transactions are being deducted then instantly "returned", basically declining all transactions.
I have missed out on dozens of discounted deals, double U-Count points, and been unable to secure stock that I will now no longer be able to obtain as it is sold out and discontinued.
I have logged tickets, communicated via email, and even lodged a complaint via your website.
Support has not moved past blaming the multiple vendors I am trying to transact with, where all those vendors have previously been able to debit my credit card, even this month, as well as monthly recurring debits being rejected after the 23/11/2018 all of a sudden.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 Nov 2018, 08:44Dear Edward
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
Standard Bank's reply30 Nov 2018, 08:44
Official
Dear Edward
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
EM
Edward M's updateReviewer Update
03 Dec 2018, 17:04Standard lip service response.
No compensation for the inconvenience, deals or points missed out on.
No offer to waive the fees you charge in lure of the service you failed to render.
No admittance of fault, the reason or cause of the fault.
No commitment as to how this will be avoided in future.
Not even a personal follow up phone call.
I'll be lodging a complaint with the ombudsman.
EM
Edward M's update03 Dec 2018, 17:04
Reviewer Update
Standard lip service response.
No compensation for the inconvenience, deals or points missed out on.
No offer to waive the fees you charge in lure of the service you failed to render.
No admittance of fault, the reason or cause of the fault.
No commitment as to how this will be avoided in future.
Not even a personal follow up phone call.
I'll be lodging a complaint with the ombudsman.