Worst Service From Standard Bank

I would like to express my disappointment at the poor service received from Standard Bank (SBSA), after being a client of theirs for over 14 years. I received a home loan approval from SBSA and everything was going well until the day I attended at the offices of the bond attorneys to sign bond documents. There was a clause which I required explanation/clarification of, and when I asked the attorney, she told me she didn't know what the clause meant, and told me to phone SBSA myself. I was surprised because an attorney should be dealing with its client, not me, but I phoned SBSA anyway. From there I was sent from pillar to post for a whole month. I phoned so many times that eventually I could recite what the call centre agent was going to say (you will receive feedback in 24 to 48 hours). It is only when I threw my toys out of the cot last week, that my request was referred to a specialist, and until today, I am still waiting for delivery from my trusted bank. Firstly I don't understand how SBSA can appoint an attorney on their panel which does not know their client's documents, and secondly I am so frustrated at the poor and extremely slow service delivery from SBSA!!