Worst service from Standard bank

I recently lost my phone and the culprit tried to access my banking app and ended up blocking it. I went to the bank where the app was reset successfully however I had money on my virtual card that didn't appear and was put on the line with their iT dept. It has been 2 days now without any correspondence from them even though I told them that I have no money to feed my family and 2 elderly people. I had to resort to begging for money to feed my family as I don't even have 1 cent to do that. If this was Standard bank's money I wouldn't have been so disgusted with them, but none of it belongs to them. I feel like quitting my more than 20 year account with them as they don't care about their clients at all. It's 18:36 now and I'm on my way out again to go and beg for money. Thank you Standard bank