Worst Service from Shakira Khan

I received an sms on Wednesday at 18:02 advising that my business acc is no longer fica compliant and that I should go to any branch with my i.d document and proof of residence to reactivate my account. I went into the branch and advised that I needed to speak to my business whom I have never heard of or been in contact with. The branch advised that my business banker is Shakira Khan and gave me her contact number. I tried calling Shakira and could never get a hold of her. The branch then assisted me by emailing Shakira and her manager Prabashnee. Not long thereafter did I receive a call from Shakira advising what was required which I emailed to her. 3 days later and still no response to my email. I emailed her today and was told exactly this which is copied and pasted "Good Day Jeremiah. I sent you document electronically but you sent me documents electronically, this is not correct You need to sign electronically so it can return back to me , hence the reminder I sent you today. Shakira does not take calls nor has she responded to my email confirming the documents sent. I tried getting a hold of her manager Prabashnee to no avail. Standard Bank is a mess when it comes to business banking....