Worst Service from Market SA on behalf of Standard Bank

Market SA on behalf of Standard Bank

I hereby wish to express my poor experience regarding Market SA on behalf of Standard Bank

On the 28th May 2020 I received a call from Market SA on behalf of Standard Bank SA regarding a new credit card offer . The consultant offered me a Gold Standard Bank credit card from Standard Bank . Since I already have a credit card with another bank , I asked him the rates , interest etc . After explaining the whole package to me , I decided that I will take the Credit Card from Standard Bank considering the good interest rates they are offering me .

The consultant proceeded with the application, and did a full FICA verification and requested he did a credit bureau check and ran through my details with me. After the credit check and application captured the consultant explained to me the amount I qualify for , the rates , and terms of the agreement . He explained that I sent him all my FICA details , to capture the details on the system.

I received and email confirming the application and the address which I need to sent all the documents to finalize the application.

The consultant then phoned me back regarding the finalizing of the application and where my card needs to be delivered to. We confirmed all this and it was said that the card will arrive in 4-7 working days.

On the 3 June 2020 I phoned to find out if my card arrived and Standard Bank said that there is no application done for me. I phoned Market SA once again on the same day and they said they are awaiting my FICA documents . I’ve resent it to them and they responded that they have received it .

Unfortunately up until now , there is no feedback from them, I have phoned Standard Bank to escalate the query numerous times, mailed Market SA numerous times , and they have now blocked my email addresses.

I did a credit check and saw that they did not only do one , but 3 credit checks on different dates on my name , which is now also conflicting my credit score .

I want Market SA do finalize this application and proceed with the agreement that was set out by the consultant.

Please see what can be done to escalate this .

Kind Regards