LM
Lebo M
1 reviews | Active since Dec 2018
23 Jun 2023, 13:48
Worst service from Funeral Department
I have a funeral policy with them, and for the past 2 months I have been calling to change the debit order date. I am being told that all agents are busy & someone will call me back within 48 hours. I have called every third day but still no one has gotten back to me just to change my debit order date. I called today & Queen Mitsha said that she has escalated the matter. I am sure that I will call again on Wednesday and will be told the same thing.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Jun 2023, 13:55Hi Lebo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Jun 2023, 13:55
Official
Hi Lebo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
27 Jun 2023, 10:43Hi Lebo
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply27 Jun 2023, 10:43
Official
Hi Lebo
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***