CS
Clinton S
1 reviews | Active since May 2013
17 Jul 2025, 11:58
Worst Service from a Bank.
Good day. I have been trying to up my credit card limit now for 4 days and still this bank is unable to give me a answer. I have complained and that does nothing but extend the time taken. 4 days just for this what backward procedures is this bank using letting people sit and worry at home without no answer for 4 days. When you request documents make sure the customers knows it is pdf I sent manually scanned documents but not one person can phone back since yesterday and say it should be in pdf also. What is going on with Standard Bank.
Jan Swanepoel ***
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
17 Jul 2025, 12:00Dear Clinton,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2025, 12:00
Official
Dear Clinton,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
CS
Clinton S's updateReviewer Update
17 Jul 2025, 12:04?
CS
Clinton S's update17 Jul 2025, 12:04
Reviewer Update
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Standard Bank's replyOfficial
17 Jul 2025, 14:29Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply17 Jul 2025, 14:29
Official
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's replyOfficial
17 Jul 2025, 15:10Thank you so much for your feedback.
We sincerely apologize for the delay and any frustration or inconvenience this may have caused. We understand how important this matter is to you and truly appreciate your patience.
If there’s anything further, we can do to assist or clarify, please don’t hesitate to reach out. We’re here to help.
Kind regards,
Standard Bank Help Centre
***
We sincerely apologize for the delay and any frustration or inconvenience this may have caused. We understand how important this matter is to you and truly appreciate your patience.
If there’s anything further, we can do to assist or clarify, please don’t hesitate to reach out. We’re here to help.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply17 Jul 2025, 15:10
Official
Thank you so much for your feedback.
We sincerely apologize for the delay and any frustration or inconvenience this may have caused. We understand how important this matter is to you and truly appreciate your patience.
If there’s anything further, we can do to assist or clarify, please don’t hesitate to reach out. We’re here to help.
Kind regards,
Standard Bank Help Centre
***
We sincerely apologize for the delay and any frustration or inconvenience this may have caused. We understand how important this matter is to you and truly appreciate your patience.
If there’s anything further, we can do to assist or clarify, please don’t hesitate to reach out. We’re here to help.
Kind regards,
Standard Bank Help Centre
***
CS
Clinton S's updateReviewer Update
22 Jul 2025, 11:07App**** for a Personal Loan from Standard Bank last week Thursday and received no reply no phone calls had to phone today and I was told the loan was approved and then cancelled. How is Standard Banks service so very poor once again. Standard Bank just does not care about its customers your service is as bad as the UIF.
Jan Swanepoel
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Jan Swanepoel
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CS
Clinton S's update22 Jul 2025, 11:07
Reviewer Update
App**** for a Personal Loan from Standard Bank last week Thursday and received no reply no phone calls had to phone today and I was told the loan was approved and then cancelled. How is Standard Banks service so very poor once again. Standard Bank just does not care about its customers your service is as bad as the UIF.
Jan Swanepoel
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Jan Swanepoel
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Standard Bank's replyOfficial
22 Jul 2025, 20:56Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jul 2025, 20:56
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
CS
Clinton S's updateReviewer Update
23 Jul 2025, 14:16Once again I had to phone the bank only to be told it is referred back to credit due to my age...my age what ************** is this? Since Friday nothing gets done just excuses and delays and stories and then ************** added what type of bank is this?
CS
Clinton S's update23 Jul 2025, 14:16
Reviewer Update
Once again I had to phone the bank only to be told it is referred back to credit due to my age...my age what ************** is this? Since Friday nothing gets done just excuses and delays and stories and then ************** added what type of bank is this?
Standard Bank's replyOfficial
23 Jul 2025, 17:34Dear Clinton
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jul 2025, 17:34
Official
Dear Clinton
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
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Clinton S's updateReviewer Update
23 Jul 2025, 19:08Standard Bank was always a really good bank but the service now is absolutely in a minus. Your bank lies to customers constantly. Your service is worse than poor.
CS
Clinton S's update23 Jul 2025, 19:08
Reviewer Update
Standard Bank was always a really good bank but the service now is absolutely in a minus. Your bank lies to customers constantly. Your service is worse than poor.
Standard Bank's replyOfficial
24 Jul 2025, 07:22Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2025, 07:22
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
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Clinton S's updateReviewer Update
24 Jul 2025, 11:16A typical and PC response from a Bank that does not care about their customers whatsoever.
CS
Clinton S's update24 Jul 2025, 11:16
Reviewer Update
A typical and PC response from a Bank that does not care about their customers whatsoever.
CS
Clinton S's updateReviewer Update
24 Jul 2025, 11:23And again a PC response that once again shows bad servive and antiquated procedures that only serve the bank.
CS
Clinton S's update24 Jul 2025, 11:23
Reviewer Update
And again a PC response that once again shows bad servive and antiquated procedures that only serve the bank.
CS
Clinton S's updateReviewer Update
24 Jul 2025, 14:01Typical answer and just deepens the bad service. Horrid Bank.
CS
Clinton S's update24 Jul 2025, 14:01
Reviewer Update
Typical answer and just deepens the bad service. Horrid Bank.