JW
Jacques W
1 reviews | Active since Sept 2021
15 Sept 2023, 06:42
Worst service ever Standard Bank
Yesterday i have requested that the full amount owing on my credit card be debited from my savings account and the account be closed. To date no money was debited and the account remains open. They did give me an settlement amount but yet to be debited. Speaks volumes with regards to the level of service from Standard Bank
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
15 Sept 2023, 07:37Hi Jacques
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Sept 2023, 07:37
Official
Hi Jacques
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
JW
Jacques W's updateReviewer Update
15 Sept 2023, 14:47Dear useless Standard Bank. Once again you have shown your worth. I have now spoken to 2 people from your bank and still you havent deducted the 49 400 from my account to settle my credit card and close it
JW
Jacques W's update15 Sept 2023, 14:47
Reviewer Update
Dear useless Standard Bank. Once again you have shown your worth. I have now spoken to 2 people from your bank and still you havent deducted the 49 400 from my account to settle my credit card and close it
Standard Bank's replyOfficial
15 Sept 2023, 14:48Hi Jacques
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Sept 2023, 14:48
Official
Hi Jacques
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
JW
Jacques W's updateReviewer Update
18 Sept 2023, 08:59See previous complaints, and Standard Bank still hasn't done nothing. Speak volumes with regards to their service. I'm sure I will just get another reply of:
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
JW
Jacques W's update18 Sept 2023, 08:59
Reviewer Update
See previous complaints, and Standard Bank still hasn't done nothing. Speak volumes with regards to their service. I'm sure I will just get another reply of:
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
18 Sept 2023, 09:07Dear Jacques
We regret the delay in getting back to you.
We will follow up with the consultant dealing with this matter and we will be touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in getting back to you.
We will follow up with the consultant dealing with this matter and we will be touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2023, 09:07
Official
Dear Jacques
We regret the delay in getting back to you.
We will follow up with the consultant dealing with this matter and we will be touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in getting back to you.
We will follow up with the consultant dealing with this matter and we will be touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
JW
Jacques W's updateReviewer Update
19 Sept 2023, 10:20Good Morning all
It gives me great pleasure to inform you that I will be closing my account with standard bank. After years of making me and my families life a living hell.
I pleaded for help not once but several times, yet without anything coming from you as a Bank.
My voice through certain portals will publish the poor service and utterly poor customer care received from Standard Bank. How ever small but will go a far way.
Not only did another bank financed my new vehicle they also helped me with my daughters studies.
Jacques Welgemoed
JW
Jacques W's update19 Sept 2023, 10:20
Reviewer Update
Good Morning all
It gives me great pleasure to inform you that I will be closing my account with standard bank. After years of making me and my families life a living hell.
I pleaded for help not once but several times, yet without anything coming from you as a Bank.
My voice through certain portals will publish the poor service and utterly poor customer care received from Standard Bank. How ever small but will go a far way.
Not only did another bank financed my new vehicle they also helped me with my daughters studies.
Jacques Welgemoed
Standard Bank's replyOfficial
19 Sept 2023, 10:33Dear Jacques
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2023, 10:33
Official
Dear Jacques
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***