ZS
Zubair S
1 reviews | Active since Aug 2021
11 Aug 2021, 11:59
Worst service ever received- this is *****
Standard Bank set up a debit order on my account to pay for my bond. The bond amount debited from my account was credited to the wrong bond account. When I called to query this I was told to visit a branch to fix their error. Believe it or not I just got a call from them saying I need to pay my bond account as it is now in arrears. My number is ***. I logged a complaint with you as well- *** Can someone please call me to fix your mess
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Replies (2)ZS
Zubair S's updateReviewer Update
12 Aug 2021, 09:48Almost a week later and still no feedback from Standard Bank. Not even a call. Guys this bank is useless
ZS
Zubair S's update12 Aug 2021, 09:48
Reviewer Update
Almost a week later and still no feedback from Standard Bank. Not even a call. Guys this bank is useless
Standard Bank's replyOfficial
13 Aug 2021, 00:58Hello Zubair Sujee
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply13 Aug 2021, 00:58
Official
Hello Zubair Sujee
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***