Worst service ever received from STD Bank

My account was frozen, granted because of the FICA Regulation, I went to krugersdorp branch with a letter from my employer complete with contact, address and ID etc, including a letter sent from the DMV for licence renewal. This was declined by the bank and I was given a form to fill in. This was completed and provided to the branch in Clear Water transaction completed at 14.10 on the 30-03-15. <br> <br> I was advised of a 60 min waiting period, I waited till 17.09 whereby I tested the account by making a payment. This was declined. I contacted the call centre and was advised that it hasnt been completed, I was then transferred to the IT department just to be informed that it does take 60 minutes they are not sure why this was not completed. The agent went on to say the required staff had already left and that this will be done the next day.<br> <br> I had to do the same with capitec and my account was cleared within 30 minutes. I dont expect such poor service from such a well established firm, am looking at moving my entire business to Capitec as a promising organization. Further to the above the branch was ill managed as I received very bad service there aswell awesome way to end a Monday!