Worst service ever received from Standard bank

To whom it may concern,<br> In February i app**** for a further bond at Std Bank. It was approved and on 24 Feb a call centre agent called me with a said interest rate. I then asked the call centre lady for a better interest rate. She said she would ring me back. I have been calling Std Bank home loans since 24 Feb requesting a revised rate. Today they said they cannot offer me what was offered on 24 Feb, as that was a 'one day special'. What kind of nonsense is this when a respected banking institution cannot honor what they say in a recorded phone call. With the shocking service I have received in the last 6 weeks, I will now be moving both my home loan and my personal accounts to FNB! <br> Never in my life have I been treated so badly with so little respect. <br> Vanessa Marks