Worst Service Ever received

Absolutely discussed in Standard Bank. Putting my account on lock, cancelling my card, unregistering me from mobile banking app. All of this for no valid reason? When phoning the numbers provided for assistnace held the call for more then 2 hours total before getting told "we wont assist you please proceed to you closest branch, and then also not even being able to tell me where this branch would be or the trading hours after I asked about a certain branch. Will be moving to a diffirent service provider soon.