Worst service ever - NO FEEDBACK!

I was in an accident on 27 April 2015, my car was a wreck, thus it got towed to a panel beater where I know my insurance will repair it. The following day I reported the accident to Stansure, when the lady informed me that I will have to pay for the towing of this vehicle myself. I was not happy, but I paid. Two days after that I called again, when I spoke to Sisa Mabhala, he informed me that he will listen to the sales call and provide me with feedback... This is now 3 months later and I still have no feedback. He ignores my e-mails, I have escalated it to his senior Ridwaan Adams, but he also is unresponsive regarding this matter. How can you put him in charge of a call center if he himself does not come back to clients!?!?!<br> <br> This is pathetic!!!