YM
Yvonne M

1 reviews | Active since Jun 2017

23 Jun 2017, 14:27

Worst service ever. Never ever use Standard bank!

<p>2Money transferred were done from a standard bank account to my standard bank account on wednesday evening. On thursday I received smses from standard bank that monies were transferred into my account but were not available. I called standard bank call centre. They told me that no monies were reflecting on my account but because the transferres were done in the evning, the money would would clear within 24 hours which meant by end of day the money would be transferred. thursday afternoon i went to their Centurion branch was offline.By thursday evening the monies were still not available. Friday the monies are still not available. Called their call centre again, still did not get any assistance. Yet they confirmed through the person that transferred the money that the funds were cleared from her account yesterday but they still have not released the into my account. I need to go to the branch again for them to release the funds. Frustrated beyond limit right now.</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2017, 15:01
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Jul 2017, 13:12
Official

Dear Yvonne

We refer to the email correspondence wherein the feedback has been provided, however should you have any further concerns you can contact me.

Thanks,

Complaint Resolution Centre

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