WORST SERVICE EVER - NATIS DOCUMENTS REQUIRED

I am extremely disgruntled.

My husband and I have both banked with Standard Bank for years.

I have sent over 10 emails to your deceased estates and *** – at the least the deceased estates department have informed me that they escalated the matter, however for weeks now all my emails to your HomeNCar remain unanswered. THIS IS NOT ACCEPTABLE!

My husband bought a Mercedes Benz and paid the vehicle off around 2018. The vehicle is not owing anything, it was paid up in 2018, there is no reason why the bank cannot release the papers!

He died in 2023 - that is 5 years after the vehicle was paid off but still deceased estates cannot assist and neither can the VAF department.

WHAT MUST WE DO NOW????????? and please dont tell me to email *** - or call ***- the email is never rep**** to, you do not even get an automated reply with a reference number. and on that 086 number all the consultants claim they do not work with HomeNCar - and oh i was also informed that HomeNCar only works with emails and there will NEVER be anyone you can talk to!

just wonderful!