Worst Service Ever from your consultant

Yesterday as my bank you failed me completely. I spent half my morning looking for a Standard bank ATM around Kagiso so i can withdraw money but none of them were working. Eventually i got to a 3rd ATM where i tried to withdraw money and my card got swallowed. This is at 8:30 i called you customer care line and was told your systems are down no one could i assist me. i stayed at the ATM with my daughter trying to stop the card but even my stop card got swallowed by that very same ATM. I was advised by your consultant to try stop it on that ATM we tried several times and it was unsuccessful.

Your consultant told me they could not assist as your system was down. Eventually at 9:30 i had to leave that ATM.

i then called at 11 to stop all my cards i waa told it was done.

At 12:30 i got notifications that money was being spent in my account over R10 000 was taken from me & my children.

I called your ***** line immediately and i have never in my life had such horrific services as I did from your consultant Amukelani Baloyi. This young man is so rude and as a client all I wanted was to get assited.

AMUKELANI should not be working with customers at all he has no empathy, no understanding, patience even listening s****s. I was trying to tell him my story and then he just started shouting at me.

I eventually had to ask to speak to his manager Rene De Jaap.

I understand that you will need to investigate but please can this get sorted out ASAP.