Worst service ever from standard bank insurance

My property was damaged due to a burst mains in August 2015. Standard bank was contActed several times and eventually they send out a guy to inspect the property for water damage.he initially rejected the claim. After several calls and explanations to a lady called Samantha ramisur the accessor was sent back to my property to inspect the damages. He now realized that he messed up the first time and agreed that there was damage. Three weeks later I called standard bank insurance and asked what was going on with the claim and was told by Samantha that she would call me back 20 minutes later. 2 hours later I tried calling back 14 times and was continuously transferred and cut off. I have been trying to speak to a manager for 3 months.the service from standard bank insurance is terrible an I will advise everyone not to deal this company, as they are not professional at all