Worst service ever from a business Banker

Is it just me or is anyone else noticing the serious lack of service offered by Standard Bank and their staff. On Monday I emailed my business banker requesting statements from 2 years ago that I cannot access through the app. I told him that is was urgent as we are needing them for a SARS issue.... a day later I emailed again requesting feedback and the statements... and today is Friday and still I have not even had an email to just confirm that my request has been received and to give me a timeline as to when I can expect my statements. What is the point of being allocated a business banker when they cannot even acknowledge you when you ask them to do their job.I have been with Standard Bank for over 35 years and I think the time is now to move my accounts to a bank that cares - clearly Standard Bank doesn't....