Worst Service ever!

My Husband has been struggling to get his Bank account sorted out for almost a month now. We are in the fitness & health industry, and customers buy products & plans etc from us. One very devious Lady bought a plan and supplements from us, and she received her package a day later, after her money cleared (from Absa to Standard Bank). After she received her Package, she went to her bank and tried to Reverse the eft that she made (keep in mind she already received her Package, in full) and claimed that it was a *****ulent transaction. Without Contacting my husband, to verify or clarify what this accusation was about, they froze his account. After noticing that he cannot use his account, he went into the bank to find out what the problem was. They phone the ***** department from there and found out what happened. After hearing this, he phoned the "devious lady" and asked her why she did this. Spun a sappy story saying it was a misunderstanding etc. She went through the ropes to get this ***** case (which she reported) resolved. Everything was done according to Standard bank's instructions. Emails were sent with attachments of everything, including the proof of delivery for this woman.

Every time my husband phones the branch, or goes into the branch, they keep telling him that they will escalate it and they will be in contact within 48 hours. It's been 25 days, and still nothing. He is currently in a different city, without a working Card or Bank account. It is ridiculous how easy it is for a thieving person to block someone's account, but to get it resolved takes days/weeks/months.

I have never encountered a bank with such bad Service quality in all my life.