MR
Mayo R
1 reviews | Active since Oct 2023
20 Oct 2023, 15:49
Worst service ever
I have a Car Loan with Standard Bank and along the way I missed monthly payments and asked if we can negotiate on how to settle the arrears or even extend the term but no one could listen instead they sent my account to their Legal department who never helped and then appointed outside Collectors who started harassing me and when asked to negotiate they referred me to Standard bank which also referred me back to the Collectors,
I then added the Vehicle on the Debt review as I am under debt counseling which I pay and they distribute monies to Creditors including Standard Bank VAF but then Standard Bank appointed Collectors who harass me everyday telling me they were sent by Standard Bank to fetch my car whereas the bank is getting monies from my Debt review company, i can't even concentrate at work with all mistakes.
No one ever responded to my emails that we can do proper arrangements on how to settle arrears or even extend the term.
I am not happy at all with Standard Bank VAF team who do not care about Clients needs after I have paid my car and left with only 12 months.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
20 Oct 2023, 16:23Good Day
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Oct 2023, 16:23
Official
Good Day
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
MR
Mayo R's updateReviewer Update
20 Oct 2023, 17:38Good day Gordon Dila,
Thanks for calling back, as I have sent an email yesterday for arrangements with no response and few minutes after I put my complain on Hello Peter I received an email with Court Order Papers and told that I cant be helped after I have made several attempts to can get an amicable solution from Standard Bank for arrangements.
The only options I am given is to settle the car within 3 days or pay 60% of settlement and shortfall in 3 months.
My problem is Standard Bank was never interested in listening to my story to make payment arrangements, as we speak my Debt Counselor is been paying Standard Bank every month after they have agreed but this is the response I get from Standard Bank.
I am really shattered after all the years of being loyal and been rejected to do payment arrangements, now it's Court Orders which I was not even aware of, no communication as to how to settle the arrears...... this is really hurting.
Thanks for calling back, as I have sent an email yesterday for arrangements with no response and few minutes after I put my complain on Hello Peter I received an email with Court Order Papers and told that I cant be helped after I have made several attempts to can get an amicable solution from Standard Bank for arrangements.
The only options I am given is to settle the car within 3 days or pay 60% of settlement and shortfall in 3 months.
My problem is Standard Bank was never interested in listening to my story to make payment arrangements, as we speak my Debt Counselor is been paying Standard Bank every month after they have agreed but this is the response I get from Standard Bank.
I am really shattered after all the years of being loyal and been rejected to do payment arrangements, now it's Court Orders which I was not even aware of, no communication as to how to settle the arrears...... this is really hurting.
MR
Mayo R's update20 Oct 2023, 17:38
Reviewer Update
Good day Gordon Dila,
Thanks for calling back, as I have sent an email yesterday for arrangements with no response and few minutes after I put my complain on Hello Peter I received an email with Court Order Papers and told that I cant be helped after I have made several attempts to can get an amicable solution from Standard Bank for arrangements.
The only options I am given is to settle the car within 3 days or pay 60% of settlement and shortfall in 3 months.
My problem is Standard Bank was never interested in listening to my story to make payment arrangements, as we speak my Debt Counselor is been paying Standard Bank every month after they have agreed but this is the response I get from Standard Bank.
I am really shattered after all the years of being loyal and been rejected to do payment arrangements, now it's Court Orders which I was not even aware of, no communication as to how to settle the arrears...... this is really hurting.
Thanks for calling back, as I have sent an email yesterday for arrangements with no response and few minutes after I put my complain on Hello Peter I received an email with Court Order Papers and told that I cant be helped after I have made several attempts to can get an amicable solution from Standard Bank for arrangements.
The only options I am given is to settle the car within 3 days or pay 60% of settlement and shortfall in 3 months.
My problem is Standard Bank was never interested in listening to my story to make payment arrangements, as we speak my Debt Counselor is been paying Standard Bank every month after they have agreed but this is the response I get from Standard Bank.
I am really shattered after all the years of being loyal and been rejected to do payment arrangements, now it's Court Orders which I was not even aware of, no communication as to how to settle the arrears...... this is really hurting.
Standard Bank's replyOfficial
20 Oct 2023, 17:54Good Day Mayo
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Oct 2023, 17:54
Official
Good Day Mayo
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
MR
Mayo R's updateReviewer Update
21 Oct 2023, 17:56Good day,
After defaulting my instalments Standard Bank took my account further to Court and I've never received any Summons or Court order as they were sending to my previous residence and without even checking if I'm still staying there, as I'm under debt review and paying monthly they still come back and say my account is not under review, they keep on asking for form 17.1 and 17.2 from the Debt review company but do nothing after.
Now that they want the car they even come to my workplace but with Summons they were going to my previous residence without even checking if I'm still there.
They now want me to settle the car in 3 days time or in 3 months period of which is waaaaay toomuch and when I try ask to can stretch I so that I can afford the instalments they say No either settle or we take the car.
My car doesn't have a baloon paymen so it seems like someone is gunning for my Car as the contract expires in 12 months but they terminated it as they say it's bridge of contract,
I am not running away from paying my car but to arrange for an affordable amount monthly but was told No.
What kind of a Bank is this that treats customers like Trash.....I am really irritated and will never trust Standard Bank again.
After defaulting my instalments Standard Bank took my account further to Court and I've never received any Summons or Court order as they were sending to my previous residence and without even checking if I'm still staying there, as I'm under debt review and paying monthly they still come back and say my account is not under review, they keep on asking for form 17.1 and 17.2 from the Debt review company but do nothing after.
Now that they want the car they even come to my workplace but with Summons they were going to my previous residence without even checking if I'm still there.
They now want me to settle the car in 3 days time or in 3 months period of which is waaaaay toomuch and when I try ask to can stretch I so that I can afford the instalments they say No either settle or we take the car.
My car doesn't have a baloon paymen so it seems like someone is gunning for my Car as the contract expires in 12 months but they terminated it as they say it's bridge of contract,
I am not running away from paying my car but to arrange for an affordable amount monthly but was told No.
What kind of a Bank is this that treats customers like Trash.....I am really irritated and will never trust Standard Bank again.
MR
Mayo R's update21 Oct 2023, 17:56
Reviewer Update
Good day,
After defaulting my instalments Standard Bank took my account further to Court and I've never received any Summons or Court order as they were sending to my previous residence and without even checking if I'm still staying there, as I'm under debt review and paying monthly they still come back and say my account is not under review, they keep on asking for form 17.1 and 17.2 from the Debt review company but do nothing after.
Now that they want the car they even come to my workplace but with Summons they were going to my previous residence without even checking if I'm still there.
They now want me to settle the car in 3 days time or in 3 months period of which is waaaaay toomuch and when I try ask to can stretch I so that I can afford the instalments they say No either settle or we take the car.
My car doesn't have a baloon paymen so it seems like someone is gunning for my Car as the contract expires in 12 months but they terminated it as they say it's bridge of contract,
I am not running away from paying my car but to arrange for an affordable amount monthly but was told No.
What kind of a Bank is this that treats customers like Trash.....I am really irritated and will never trust Standard Bank again.
After defaulting my instalments Standard Bank took my account further to Court and I've never received any Summons or Court order as they were sending to my previous residence and without even checking if I'm still staying there, as I'm under debt review and paying monthly they still come back and say my account is not under review, they keep on asking for form 17.1 and 17.2 from the Debt review company but do nothing after.
Now that they want the car they even come to my workplace but with Summons they were going to my previous residence without even checking if I'm still there.
They now want me to settle the car in 3 days time or in 3 months period of which is waaaaay toomuch and when I try ask to can stretch I so that I can afford the instalments they say No either settle or we take the car.
My car doesn't have a baloon paymen so it seems like someone is gunning for my Car as the contract expires in 12 months but they terminated it as they say it's bridge of contract,
I am not running away from paying my car but to arrange for an affordable amount monthly but was told No.
What kind of a Bank is this that treats customers like Trash.....I am really irritated and will never trust Standard Bank again.
Standard Bank's replyOfficial
22 Oct 2023, 08:09Dear Mayo
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Oct 2023, 08:09
Official
Dear Mayo
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***