Worst Service Ever

Worse Service Received I requested a premium holiday for June to August 2020 due to Covid 19 lockdown that was approved as per the email that I received from the PersonalLending department but to my surprise that my personal account was debited for those month that the relieve was granted. In July I called for clarity and I received an apology for the error and the transaction was reversed for June and July. I was promised that the communication will be logged on my profile but none was done as in 25 of August I experience the same problem and I called the center on the 7th of September 2020 at 12:36pm and person that I was talking to also apologized for the error and said reimbur*****t will be done. I should expect communication in 3 working days regarding that and I asked him to request an 3 months extension for the premium holiday which he did as I received an email for approval from the Debt Care Centre. On the 16 of September at 10:20am I called again doing a follow up as i haven't received any communication neither the cash from your side.I spoke to Khanyisile Tshonopi ( ***)whom she said she is not getting any form of communication regarding the premium holiday that was granted for my account and she requested me to forward the emails of approval to her which i did and she also said i must wait for a call from senior management in 3 to 5 working days. I patiently waited for the call and again on the 21st September 2020 at 13:44 pm , I called and I still got the same excuse that no any information about my account being granted a premium holiday relieve but she will excalate the matter to seniors and I was told to wait for a call again that I will never ever be going to receive. I called again on the 1st of October 2020 at 09:18am and I spoke to Thato saying the same thing and she will do application again and I must wait for a call in 4 to 5 working days. I am so further up with this as it is taking forever for you to attend to my query and now even the month of September the 25 is being debited although the extension was granted. I don't know what I have to do for you to be able to assist me. I have been with Standard Bank for so long and for me to receive this unpleasant service is so unacceptable and it does pain me as this money I do need it and I think if you can't reimburse me at least say so instead of telling me to wait for something that you know you won't do. I even logged my complain on your website on DISAPPOINTED link on the 20 September 2020 and still no reply and again with the Complaint Resolution Centre but still no one has ever tried to attend to my complaint. This is the worst service ever that I received from tha standards bank employees as they prove to be inconsiderate and unprofessional and do not value their customers and the call center is only there to cause more frustration to customers.If the person that I spoke to when I logged a complaint the first time did his job accordingly and accurately, I wouldn't have made so much follow-up and find myself in this state that I am in, this is caused by someone who is so very much *********** in doing his job and the rest that follows, you hired people that don't care in lifting your face and delivering the memorable service to your customers for us to view and consider you as the best bank but the worst bank to make business with. I regret staying with you for so long. As you always says that the calls we make are recorded please check those recorded calls on the times provided to assists you to attend to this if you will.