Worst service ever
I do not think I have ever experienced such a horrible service from any institution, my sister and I submitted a funeral claim at Standard Bank - South Africa last week Friday inside the branch and to date no payout, we have made calls since Monday and have been given a run around since. The last thing we need whilst grieving our father is to have to run after a bank to pay what is due - apparently payment was made on the 28th however today is the 1st and still no payment.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
01 Dec 2023, 08:41Dear Lihle
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply01 Dec 2023, 08:41
Official
Dear Lihle
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
's updateReviewer Update
01 Dec 2023, 09:23We don't have time to wait, like I said the funeral is tomorrow
's update01 Dec 2023, 09:23
Reviewer Update
We don't have time to wait, like I said the funeral is tomorrow
Standard Bank's replyOfficial
01 Dec 2023, 09:27Hello Lihle
Our team will be contacting you shortly to assist with this matter
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Our team will be contacting you shortly to assist with this matter
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply01 Dec 2023, 09:27
Official
Hello Lihle
Our team will be contacting you shortly to assist with this matter
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Our team will be contacting you shortly to assist with this matter
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
's updateReviewer Update
01 Dec 2023, 12:59Please may you contact number *** urgently
's update01 Dec 2023, 12:59
Reviewer Update
Please may you contact number *** urgently
Standard Bank's replyOfficial
01 Dec 2023, 13:09Hi Lihle
Thank you for the details.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Dec 2023, 13:09
Official
Hi Lihle
Thank you for the details.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
's updateReviewer Update
01 Dec 2023, 16:52Is there any progress to this?
's update01 Dec 2023, 16:52
Reviewer Update
Is there any progress to this?
Standard Bank's replyOfficial
01 Dec 2023, 16:55Good day Lihle
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Dec 2023, 16:55
Official
Good day Lihle
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
01 Dec 2023, 17:21Oh my God, it's after 5 and we have to pay people, are yall really doing this to us, when we're supposed to bury our father tomorrow
's update01 Dec 2023, 17:21
Reviewer Update
Oh my God, it's after 5 and we have to pay people, are yall really doing this to us, when we're supposed to bury our father tomorrow
Standard Bank's replyOfficial
01 Dec 2023, 17:34Good day
We would like to apologise for the delay in providing you with feedback.
Our consultants will revert with an update as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
We would like to apologise for the delay in providing you with feedback.
Our consultants will revert with an update as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Dec 2023, 17:34
Official
Good day
We would like to apologise for the delay in providing you with feedback.
Our consultants will revert with an update as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
We would like to apologise for the delay in providing you with feedback.
Our consultants will revert with an update as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
01 Dec 2023, 18:21We need to get people paid, this is absolutely ridiculous Aibo, my father has been banking with you for years and now when he needs this bank yall do this
's update01 Dec 2023, 18:21
Reviewer Update
We need to get people paid, this is absolutely ridiculous Aibo, my father has been banking with you for years and now when he needs this bank yall do this
Standard Bank's replyOfficial
02 Dec 2023, 08:10Hi Lihle
We apologies for the inconvenience caused.
We will follow up on the matter and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We apologies for the inconvenience caused.
We will follow up on the matter and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Dec 2023, 08:10
Official
Hi Lihle
We apologies for the inconvenience caused.
We will follow up on the matter and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We apologies for the inconvenience caused.
We will follow up on the matter and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
's updateReviewer Update
04 Dec 2023, 11:09I am in such desbelief that my father's funeral has passed and standard Bank has not paid - please note this is over 6 days later. I WILL BE LOGGING AN OMBUDS COMPLAINT AND TAKE THIS TO ALL SOCIALS BECAUSE THERE IS NO WAYS A BANK THIS BUG CSN BE SUCH ****MERS NO WAY
's update04 Dec 2023, 11:09
Reviewer Update
I am in such desbelief that my father's funeral has passed and standard Bank has not paid - please note this is over 6 days later. I WILL BE LOGGING AN OMBUDS COMPLAINT AND TAKE THIS TO ALL SOCIALS BECAUSE THERE IS NO WAYS A BANK THIS BUG CSN BE SUCH ****MERS NO WAY
Standard Bank's replyOfficial
04 Dec 2023, 11:33Good day Lihle
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 11:33
Official
Good day Lihle
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***