worst service ever

Item: Standard Bank
Rating: 1
Author: Candice B

I have recieved the most pathetic service from standard bank mobile. I reported my router faulty in April and till date I dont have internet connection. The sent me a replacement router in May2022 and a replacement sim card in June 2022 today is the 14th July 2022 after several emails and phone calls I still dont have internet connection and when I requested to cancel I was advised to pay a cancellation fee. This is the worst service ever!!

Helpful (0)

Replies (2)

Candice B's updateReviewer Update

14 Jul 2022, 14:26

I have also reported that I was ****med and requested the transaction to be reversed since the 20th May 2022. I completed the required documents and haven't had any feedback since ref: ***3

Candice B's update14 Jul 2022, 14:26

Reviewer Update

I have also reported that I was ****med and requested the transaction to be reversed since the 20th May 2022. I completed the required documents and haven't had any feedback since ref: ***3

Standard Bank's replyOfficial

14 Jul 2022, 14:40

Good day Candice

Thank you for raising this with us.

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply14 Jul 2022, 14:40

Official