Worst service ever

I have been banking with Standard Bank for the last few years with no issues, until i went into the Paarl Mall Branch on Saturday the 27th of July to get replacement card as my card expire end August. First i was told i need to upgrade my account as the current plan is no longer available. i then request for my account to be upgraded and a new card to be ordered. 15 August and no card to date, i phone their call center and I'm now informed that the upgrade was never done and no card ordered as they had a glitch this particular Saturday that i was at the branch. The lady then reassure me that she will do the upgrade on her end and order my card. Today is 22 August still no card. I phone again just to be transferred to three different people. The first two could not provide me with answers. However, the last lady i spoke to was very helpful but still no accurate answers as she now need to liase with the Branch as she cannot order a card from her end. My card expire next week and i do not have a new card yet. I made effort to get to a bank to avoid this situation, but guess my bank put me in this situation. Most definitely moving Banks!!!!!!!