worst service ever.

Hi, During the Co**** of lockdown I was forced to take a payment holiday on my car before the 3 months was up I phoned them and ask if I can extend for another 3 months. I did not receive feed back after this call. month end came the money was not debited from my account so I thought this was approved 3 months later I phoned and asked when they are taking my next debit order and they said my account is in arrears and that I have been handed over but there was no communication from Standardbank none whatsoever. I paid the outstanding amount and waited for the the 2 days for the money to reflect into their account I phoned them again to set a debit order date received a SMS confirming that the process was completed. Month end came no debit order was taken from my account Phoned them again to find out what is going on no they can't help because their system is not updated yet. in the meantime my credibility is shot to **** because of their incompetence and no one can help me I was on the phone for more than a hour hoping between departments, costumer care and costumer service and still no luck worst bank ever and worst service.