Worst service ever

I'm not a social media person nor do I like to complain, but this time I felt like this has gone on for far too long. In February of 2021 I 0app**** for a re-advance on my standard bank home loan account, the application was granted, a payment form was submitted as well, I was then told that the payment would done during the first week of March, I then carried on waiting and waiting until the third week of March, called in again only to be told that they are not sure why the payment has not been done and that they will follow and escalate the matter further, as if that helped. A whole month went by and still nothing, April I call again to find out what's going on, more escalation I was told, what irritates the most is that no one knows what's going on and its always escalation this and escalation that, finally mid month when I asked again what's going on, they tell me my substitution is 3 registered with the deeds office, I then ask them to complete it , that is also something I haven't heard from the attorneys since mid month April. After waiting two to three months I put in a complaint with the bank hoping for some help, but to my shock even that is not looked into nor do I get any feedback from them, it's like I'm this crazy person talking alone. I must say the service is Appalling and the fact that no one gives me feedback is disgusting to say the least.