LP
Liesel P
1 reviews | Active since Jan 2021
18 Jan 2021, 11:54
Worst Service ever
Worst customer service ever! Would like to give them no stars. Logged a request on the 3rd of January and still not done. On Friday I was told the funds would be back in my account by Saturday. Still nothing.
Request number ***
Call center just keeps on transferring me to another person and I have to explain my story every single time. Was an hour on the phone this morning and talked to 5 different people.
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Replies (2)
Standard Bank's replyOfficial
18 Jan 2021, 16:59Dear Liesel Pretorius
Thank for posting a comment.
We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank for posting a comment.
We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply18 Jan 2021, 16:59
Official
Dear Liesel Pretorius
Thank for posting a comment.
We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank for posting a comment.
We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
LP
Liesel P's updateReviewer Update
20 Jan 2021, 11:53So on Monday Standard bank told me that my funds would be reversed today after they closed my above service request because it was to old. That is what they told me.
Then they told me that they need to create a new one even though the refund would be done today.
New service request number they gave ***
Today I phone again and the call centre tells me sorry we have until the 25th and we can not put you through to this department. Still no refund. Just a reminder this has been going on since 3 January!!!!!
And no one as per the reply from Complaint Resolution Centre has even tried calling me.
So I have now opened and account with Capitec and will no longer need Standard Banks service.
You can now phone me every month to pay my instalment and hopefully I will be a better customer than you have been a service provider to me.
Take care Standard Bank!!!! hopefully you don't lose all your clients seeing that you have no humanity.
Then they told me that they need to create a new one even though the refund would be done today.
New service request number they gave ***
Today I phone again and the call centre tells me sorry we have until the 25th and we can not put you through to this department. Still no refund. Just a reminder this has been going on since 3 January!!!!!
And no one as per the reply from Complaint Resolution Centre has even tried calling me.
So I have now opened and account with Capitec and will no longer need Standard Banks service.
You can now phone me every month to pay my instalment and hopefully I will be a better customer than you have been a service provider to me.
Take care Standard Bank!!!! hopefully you don't lose all your clients seeing that you have no humanity.
LP
Liesel P's update20 Jan 2021, 11:53
Reviewer Update
So on Monday Standard bank told me that my funds would be reversed today after they closed my above service request because it was to old. That is what they told me.
Then they told me that they need to create a new one even though the refund would be done today.
New service request number they gave ***
Today I phone again and the call centre tells me sorry we have until the 25th and we can not put you through to this department. Still no refund. Just a reminder this has been going on since 3 January!!!!!
And no one as per the reply from Complaint Resolution Centre has even tried calling me.
So I have now opened and account with Capitec and will no longer need Standard Banks service.
You can now phone me every month to pay my instalment and hopefully I will be a better customer than you have been a service provider to me.
Take care Standard Bank!!!! hopefully you don't lose all your clients seeing that you have no humanity.
Then they told me that they need to create a new one even though the refund would be done today.
New service request number they gave ***
Today I phone again and the call centre tells me sorry we have until the 25th and we can not put you through to this department. Still no refund. Just a reminder this has been going on since 3 January!!!!!
And no one as per the reply from Complaint Resolution Centre has even tried calling me.
So I have now opened and account with Capitec and will no longer need Standard Banks service.
You can now phone me every month to pay my instalment and hopefully I will be a better customer than you have been a service provider to me.
Take care Standard Bank!!!! hopefully you don't lose all your clients seeing that you have no humanity.