BP
Bongeka P

1 reviews | Active since May 2016

30 May 2016, 14:16

Worst service ever!

<p>I have a stop order with Standard Bank which I've had for a couple of months, I have always requested money from the stop order which I have requested money without notice with a charge of R50 without any hassles, the money is transferred to my cheque account. I went to request money as usual on the 26th of June, I was told the money that was debitted the previous day has not reflected so I could be given half with the charge of R50 and was advised to come back the following day for the rest, I wanted to make sure I drove to Standard bank Glenwood branch when I knew it would have reflected the following day so I went after a few days later. To my surprise I was told I could not get funds without notice(7days) which is very new to me because I've always requested without notice and recieved the money provided there's an additional charge. I requested to speak to a manager of which I spoke to ****ha Balulal who just didn't hear it and walked back to her office leaving me at the consultants desk confused. I needed the money but was all of a sudden told to provide proof of the real reason I needed the money. I just need that money ASAP and cancel the stop order with immediate effect! </p>

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Replies (4)
Standard Bank
Standard Bank's reply31 May 2016, 06:11
Official

Good day Bongeka Phungula

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply31 May 2016, 07:44
Official

Good day Bongeka Phungula

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply01 Jun 2016, 06:48
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Jun 2016, 06:49
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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