WORST SERVICE EVER.

Terrible service. I app**** for a credit card online on the 7 May 2019. I was sent an email to do a video call however the first day it did not go through. Then I received a second email to do the video call, it worked I spoke to the video consultant however she said she cant verify my ID and that I have to go to the branch and verify my identity. I went to the Springfield park branch. The consultant told me that the video consultant put on her notes that I was trying to do *****. The consultant assured me that she will write new notes to confirm my identity and that I was qualified for R7K credit card and that I must wait a a few days to get a response. I did not get any response so I called the call center on the 24 May and they told me that they have no application on their side and that I must go to the branch. When I get there, the consultants all don't care, they take long breaks and you have to wait. I spoke to a consultant. They just wanted to get rid of me and told me **** that my credit score is low after they had approved me and I just got car finance. And their Springfield branch is terrible, consultants don't want to work.