KM
Khanyisile M
1 reviews | Active since Jan 2019
10 Jan 2019, 17:58
Worst service ever
I have a funeral policy with standard bank, which I made a claim this week because my uncle passed away. I submitted all the relevant documentation. Only to find out one of their employee Nonhlanhla Nzuza didn’t add my uncle and little sister. Which I did a follow up a couple of times and made them aware I was not assisted until November 2018 my uncle passed away in January 2019. I made the claim Nonhlanhla admitted to her mistake but my uncle is still not convered I am told about the 6months period. Which I started the policy in May 2018.
I am so heart broken because I had to get a loan to bury my uncle. But I have a policy with Standard bank.
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Standard Bank's replyOfficial
11 Jan 2019, 05:30 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply11 Jan 2019, 05:30
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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*** (fax)
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