MB
M B

1 reviews | Active since Jan 2018

12 Jan 2018, 09:38

Worst service ever

Indescribably horrible experience. PLEASE DO NOT EVER CONSIDER TAKING OUT A HOME LOAN WITH STANDARD BANK. You will live to regret it. *********** does not begin to describe. Unbelievable treatment of a customer of 11 years who has never missed a payment nor paid late... no words. Stay far far away...

0
Replies (2)
Standard Bank
Standard Bank's reply12 Jan 2018, 13:01
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

MB
M B's update24 Jan 2019, 11:05
Reviewer Update
Standard Bank - Gross Incompetence which may cost you your flawless credit record STAY AWAY FROM STANDARD BANK This is unfortunately a long, stretched out case of gross misconduct on the part of Standard Bank with an old home loan. A case that I have been pleading with them over many months and have been assured has been solved, as I am not at fault in any way. I have to add, it has taken numerous attempts at communication which I was only blessed with after I complained on Hello Peter a previous time. But sadly, nearly a year later, I have been informed by my bank FNB (who has only provided me with honest service accompanied by integrity) that Standard Bank has logged a default against my name for non-payment of my home loan... WHICH IS NOT ACCURATE AT ALL! I am simply flabbergasted at this gross incompetency. After my previous complaint on Hello Peter I was contacted by some senior people; but since I contacted them both 48 hours ago with the latest, I have not even had a response. So I gave them fair opportunity to rectify this, but no response. I am left no option but to name and shame them here publicly once again. Penelope Rabe and Clint Peterson, will you acknowledge my complaint on email now? And will you rectify Standard Bank's MISTAKE now once and for all and ensure that my credit score is restored??