1 reviews | Active since Apr 2017
WORST SERVICE EVER
I CALLED STD BANK TO REVERSE DEBIT ORDERS AFTER AN COMPANY DEBITED MY ACCOUNT 6 TIMES IN ONE DAY.
FIRSTLY, I CANNOT UNDERSTAND WHY I CANNOT REVERSE A DEBIT ON TBE STD BANK APP OR ON THEIR WEBSITE! I CAN DO THIS WITH FNB & OTHER BANKS!
THEN WHEN I CALLED & SPOKE TO A CONSULTANT, I AM TOLD THAT THE MONEY WILL ONLY BE AVAILABLE ON FRIDAY!!!! AGAIN, I'VE REVERSED A DEBIT ORDER WITH FNB & THE MONEY WAS AVAILABLE IMMEDIATELY!!!
WHY DO I HAVE TO WAIT UNTIL FRIDAY???? AFTER I HAVE EXPLAINED THAT I USE THIS ACCOUNT TO PAY MY EMPLOYEES. WHAT AM I SUPPOSED TO DO, NOT PAY THEM UNTIL FRIDAY????
WHAT A BACKWARD SYSTEM! AS BACKWARD AS THAT STUPID THING THEY PASS OFF AS AN APP! I WILL CANCEL THIS USELESS ACCOUNT AS SOON AS I GET A CHANCE TO GO TO A STD BANK BRANCH!!!
Dear Marcia Mahlaba
Thank you for your posting.
I refer to my email correspondence and can confirm that I am attending to this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Marcia Mahlaba
Thank you for your posting.
I refer to my email correspondence and can confirm that I am attending to this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Marcia Mahlaba
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Marcia Mahlaba
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***