WORST SERVICE EVER

I HAVE BEEN UPGRADED TO A PRIVATE BANKER MORE THAT A YEAR AGO A SERVICE THAT I PAY FOR. I CANT SEE WHAT IS THE USE OF A PRIVATE BANKER. A PAY A LOT OF MONEY FOR NO SERVICE WHEN EVER YOU PHONE THE PRIVATE BANKER SHE IS NEVER AVIALBLE SHE DOESN'T EVEN HAVE AN EMAIL ADRESS ALL PROMISSES THAT WAS MADE TO ME THAT I WILL NEVER BATTLE AGAIN. SOMETHING THAT I ASKED HER 8 MONTHS AGO I STILL DONT HAVE ANY ANWSERS WELL I TOOK THIS MATTER UP WITH STANDARD BANK ON THE 31 OF AUGUST 2015 VIA MAIL THEY ASKED FOR 3/09/2015 FOR INVESTICATION AND SULOTION MUST BE ONE HELL OF A PROBLEM BECAUSE TILL TODAY THERE IS NO RESPONCE FROM STANDARD BANK