WORST SERVICE EVER!

I opened a new cheque account with Standard Bank and transferred an amount from my Nedbank account to my new Standard Bank account on 30/07/2015. At Nedbank they informed me it will take 48 hours for the money to reflect in the Standard Bank account. It's been 4 working days now and the money still doesn't reflect in the Standard Bank account. I got written confirmation from Nedbank that the account number was correct and that everything was done correctly on their said. I should follow up with Standard Bank. But Standard Bank keeps on referring me back to Nedbank. This is absolutely the worst service I have ever received from a bank. I changed to Standard Bank, because I was unhappy with the service at Nedbank, but Nedbank is a *** times better than Standard Bank. WOW, I'm shocked at the poor services. As soon as this problem is sorted and the money reflects in my account I will proceed to close this Standard Bank account.