worst service ever

I recently became unemployed I approached standard bank to assist us with reducing our bond installment they then asked me to send through all necessary documentation which I did they said it would take 21 days I followed up in the middle of the month and they said they were processing my request...it has been almost two months since I sent in my request so I sent them an email to enquire they then advised me they didn't receive the documents so I resent it onl6 to be sent another email to say they haven't received the documents effrctivel6 they then **** to me when I contacted thr call centre and I refuse to resend documents I have sent through thrice we came to standard bank for help only to be made to feel as if we do not matter