WORST SERVICE EVER

Went to withdraw money this morning at Standard Bank Brackenfell main. I get there the ATMs are all off line. I decide to go in and do a withdrawal inside. After standing in a line for 1 hr and 20 min I get to a teller who advised I want to withdraw money, she takes about 15 minutes on the P.C and then tells me \I'm sorry I cannot assist as you need to update your address details first."She then tells me I was notified at the bank in February. I advised her I had not received a SMS notification or any other reminder after that February incident and I was never told I would be refused help at the bank if my address was not updated. I asked to speak to her manager who was just as cold and condescending. Coincidentally I had watched a white man being told the same thing and getting his money a few minutes prior. I am definitely cancelling my account. I was privy to the most disgusting display of poor customer service ever. And it seems that a corporation like Standard bank does not put service first. I have MY MONEY being withheld from because my bank failed to notify me correctly of its banking procedures. Teller: Cleo Williamson and Team Leader: Joewitz Marco"""