Worst Service ever!

Standard Bank was appointed as executors of my late father's estate. After his passing we received our first communication from Standard Bank in Nov 2012 in which they undertook to have this matter settled in 9 to 15 months. <br> It has now been 30 months. The service and feedback is nothing but absolutely horrible! No communication, hardly ever available, standardized responses to queries, I once waited 2 months for a simple e-mail request for feedback. I laid a complaint and that was a waist of time!!<br> Every time we are assured that the matter is almost at its completion only to then find out that there is yet another delay or complication to be dealt with.<br> My father was a life long loyal client to Standard Bank and he would be insulted if he knew how he has been treated after his passing. <br> I have now reached the end of my patience. Firstly Standard Bank my brother will take away his business. Kiss 8 million in revenue good buy. My father was a financial director in the air force. I will be reaching out to his old friends asking for help to make your lives difficult. And so on and so forth - I am sure you are starting to get the picture now? <br> Kindly resolve this matter ASAP!!