worst service ever

My vehicle was ****** 23 April 2015. Tracker found the vehicle. Insurance was called on 24 April 2015 as they were closed. I was told an assessor would call us. On 04 May 2015 called again with no joy. Demanded to talk to a manager who was not available. On 6 May 2015 SAPS were to release the vehicle on 08 May 2015. On 07 May 2015 I asked what was to happen and was told to call Roadside Assistance to tow the vehicle or drive it home. On 08 May called Roadside Assistance and was told an assessor was to arrange this. Today 12 May 2015 my car is still in the pound cannot be repaired until assessed. How long do I have to wait for my vehicle it has been almost four weeks. What a joke no service until I demanded a Manager the second time. All this could have been done with if Standard Bank Insurance done Their job correctly in the beginning. Really the worst service I have ever received from a insurance.