WORST SERVICE EVER....!!!

I have banked with Standard Bank for over 20 years and have never thought of changing banks till I visited the Nicolway branch!!! On Wednesday (18/02/2015) I went to the branch for a simple replacement of my debit card. Lo and behold I was at this branch for over 2 hours and had to leave frustrated. I was first helped by Khathutshego Guga, he tried to assist me by giving me a new card but could not link my other account to the card as the old card has. He requested help from the kick, Mamphele Ramphele who was the most unhelpful person ever. Then the so called manager named Neo Mmutle tried to assist. He then said with the new card he cannot link 2 cheque accounts so he will need to issue a separate card for this. He couldnt get this right and called for help, they advised him that IT can overide this and he will log this and call me the same day. He didnt call me back till now. They confirmed that they transferred all my beneficiaries but yesterday when I checked I have 0 beneficiaries. I called the call centre yesterday get through to Nicolway but no answer after being on the line for over an hour. The call centre tried to load my beneficiaries but they are all old ones.PLS HELP!