WH
Warren H

1 reviews | Active since Feb 2011

30 Jun 2017, 13:34

Worst Service EVER!!!

<p>I opened a new cheque account with Standardbank online and I have had the worst service experience ever. </p> <p> </p> <p>Firstly I app**** for a cheque account on the 15th May and no one got back to me until a logged a query on Hello Peter a month later. I was advised by the consutant Clint Petersen told me that the everything was sorted. Then About a week ago I got a call from the card division saying that my card was ready an I need to go to the branch to collect it.</p> <p> </p> <p>On Tuesday 27/06/2017 I went to Cresta branch to collect my card, but when I got there the consultant told me that there was no card available. Infact he advise that the card never arrived at the branch and it was shredded and the account was closed. Then I was advised to call card devision from the branch I called and held on for 35min, finally when a consultant answered they told me the account was closed an the branch need to resolve it. I then sat at the branch for another 45min and decided to leave cause the consultants took so long. I spent 2hours in a branch for something that should have taken me 10 min. </p> <p> </p> <p>Worst most pathetic service expereince I've ever had</p>

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