WORST SERVICE EVER

<p>I WENT TO SOUTHERNWOOD BRANCH, EAST LONDON, ON THURSDAY AFTER RECEIVING SMS THAT MY ACCOUNT WILL BE FROZEN (FICA), YES I AM AWARE THAT IT HAS TO BE DONE, BUT I HAVE BEEN TO THAT BRANCH NUMEROUS TIMES TO FIX EVERYTHING AFTER GETTING MARRIED , FROM STANDING IN A LINE FOR MORE THAN 60MINTES TO DEALING WITH CONSULTANTS THAT ARE JUST PLAIN UNFRIENDLY. VUYO WAS THE GUY WHO TRIED TO ASSIST ME AND THANKS TO HIM, HE CONVINCED ME NOT TO CLOSE THIS ACCOUNT AS THAT IS EXACTLY WHY I WENT THERE. ALSO I COMPLAINED ABOUT MY SERVICE FEE THAT IS SO HIGH, HE CONFIRMED THAT I PAY TOO MUCH AND SHOULD BE AROUND R100-00 BUT I AM PAYING DOUBLE, SO HE PUT ME ON THE LINE WITH YOUR HEAD OFFICE BUT HIS COLLEAGUE SAW AND JUST SAID ITS RIGHT, AND SHE SAID SOMETHING TO HIM IN XHOSA, WHICH I THINK IS BLATANTLY DISRESPECTFUL. SO NOW I WANT TO KNOW WHY HAVE I BEEN PAYING DOUBLE THE SERVICE FEE ALL ALONG. I HAVE HAD THIS ACCOUNT SINCE MY DAYS OF BEING A VARSITY STUDENT AND IF THIS IS HOW YOU ARE GOING TO TREAT CLIENTS THAT HAVE BEEN BANKING WITH YOU FOR MORE THAN 10 YEARS, THEN I MIGHT AS WELL GO AND CLOSE MY ACCOUNT. I AM STILL WAITING FOR A REFERENCE NUMBER FOR MY QUERY AS THEY COULD NOT FINALIZE THE FICA ON THURSDAY. I AM STILL WAITING. I WAS TOLD I WILL RECEIVE A PHONECALL FROM VUYO, STILL NOTHING.. ITS ACTUALLY PATHETIC!!!!</p>