Worst Service EVER!!

<p> </p> <p> </p> <p>I recently app**** for a cheque account at Standard Bank Montana Branch on 04/01/2017</p> <p>Spent 2.5 hours waiting for a consultant and then another 2 hours of paperwork.</p> <p>I was told that I would receive my cards within 3-5 working days.</p> <p>3 days later I got an sms saying my cards are ready for collection.</p> <p>I stood in line at enquiries for 2 hours before I was helped and then I only received 1 card.</p> <p>I was told my credit card was automatically declined and that they had resubmitted the application and that it would take 3-5 working days.</p> <p>1 day later I got another sms to say my card is ready.</p> <p>I drove to the bank again to collect my card and I had to stand in line again just to find out that the card is not ready.</p> <p>2 days later a Standard Bank agent phoned me to inform me that they would be resubmitting my application for a credit card and that I would receive my card within 3 days</p> <p>On the 16th I went to the bank to collect my card and it was still not there.</p> <p>I then tried to lay a complaint at Standard bank customer service and I was told they would sms me my REF number.</p> <p>I was told that Standard Bank would courier my card to me because they have wasted my time.</p> <p>In total I have spent 6.5 + hours in the bank and I do not have my card.</p> <p>I have spent R36 in toll fees to go and collect my card and over R100 in petrol as I had to drive from work.</p> <p>I had to put in unpaid leave so that I can collect my card.</p> <p> </p>