WK
Wendy K

1 reviews | Active since Oct 2012

13 Sept 2016, 16:06

Worst service ever

<p>I cannot believe how useless Standard Bank Business is. I have visited a branch 4 times, with documentation asking them to update signatories. Myself and the other signatory have visited branches an additional 2 times handing over FICA documenation. Myself and other signatory have emailed FICA documentation to the business banker. </p> <p>But now we find out that our account has been frozen for outstanding FICA documentation, and none of the signatories have been updated as instructed.</p> <p>This is absolutely disgusting and I will be looking into closing this account.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply14 Sept 2016, 09:51
Official

Good day Wendy

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply14 Sept 2016, 15:21
Official

Good day Wendy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***