WORST SERVICE EVER !!!!

<p>I GOT BEHOIND WITH MY LOAN PREMUIM AND ON 11 JULY I SPOKE TO AGNUS.... ASKING HER TO MOVE MY PREMUIM DATE TO 26TH OF EACH MONTH AND TO ONLY TAKE ONE PREMUIM COMMING UP THE OTHER ONE THAT IS BEHIND I WILL BY BY EFT, I WILL TRY FOR 29 JULY OTHERWISE BEGINING OF AUGUST... WELL WELL THEY JUST DEDUCTED 2 PREMUIMS FROM MY ACCOUNT... AFTER I INSTRUCTED THEM NOT TO DO THAT. I HAVE RECORDED PHONE CALLS ON MY CELL PHONE STATING IT AS I INSTRUCTED. WHEN I PHONED THIS MORNING I WENT TO 4 DIFFERENT DEPARTMENTS AND NOT ONE COULD ASSIST ME AND NOT ONE WAS VERY FRIENDLY OR HELPFULL, BY THE END OF ALL CALLS THEY SAID I SHOULD GO TO MY BANK AND SORT IT OU... HOW THE HELL DO YOU CALL THAT SERVICE? THEY DO NOT EVEN GIVE YOU A CHANCE TO EXPLAIN YOUR PROBLEM... MY POINT IS I SAID NOT TO TAKE 2 PREMUIMS AT ONE TIME, NOW HOW DO YOU DEDUCT MONEY FROM A CLIENT'S ACCOUNT WITHOUT HIS APPROVAL? HOW ON EARTH? I AM CHANGING BANKS TODAY, NOT WASTING ANY TIME WITH THIS POOR SERVICE BANK... REALY HAD ALOT OF TROUBLES WITH THEM... I AM A CLIENT OF 6 YEARS AND THIS IS HOW I GET TREATED? STUFF YOU STD BANK... I WILL INFORM EVERYONE I TALK TO, TO NEVER TURN TO YOU GUYS.</p>