Worst service ever.

A Nedbank client made a payshap payment to my standard bank account, which was supposed to reflect immediately yet did not, I waited an hour or so before calling. I made the call, a Zandile promised me the money should be in my account an hour from the time of calling and if not I should call and the matter will be escalated, I called an hour later to which I was assisted by joy, joy insisted that there’s nothing she/standard bank can do because it on Nedbank’s end yet Zandile said it’s on standard bank’s end. I called two days later to be assisted by a person whose name I did not get and she was far more helpless. Right now in the morning I received an email “Thank you for your inquiry regarding Standard Bank Payshap. Please be advised that your matter has been logged with the Payshap team for further investigation. They will provide feedback on your query. This service request will now be closed on our side, as the matter has been escalated to the relevant team for further assistance.”

These folks are ***********, I haven’t been keeping money in this account due to my reservations and suspicions with all these banks acting shady and flat out inhumane in dealing with their clients, they have confirmed why I should close this account after this issue.

Making the move to a better bank which is tied between Investec, discovery or FNB.