WORST SERVICE EVER

Worst serve ever! I submitted a funeral claim on Tuesday the 6th of August 2024. Today is the 8th, 2 days later I haven't received any feedback or communication what so ever from Standard bank. Instead I'm the one who keeps calls asking if the documents were received and if all is in order and the response I keep getting from your call Centre agents is that an accessor will give me a call. Aren't funeral claims supposed to be treated as a matter of urgency? The reason we take out these funeral policies is to ease the financial burden during the loss of a loved one and to assist with funeral arrangements. how is it that 48hours later after submitting I still haven't received any communication what so ever. This is pathetic! I pay my premiums every month without fail and this is the nonsense I get as your client in my time of need!!!!!